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Warranty:
The product has a one-year warranty starting from the delivery date. Consumables, glass, plastic lampshades, etc., are covered for seven days. Damage caused by human error is not covered. Damage caused by stove use is not covered under the warranty.
Handling of Unclaimed Deliveries:
Once the product is shipped, if the delivery is returned due to failed delivery attempts by the postal service, and “we cannot contact you within two weeks,” I reserve the right to “dispose of the items you ordered” at my discretion. Any necessary expenses will be deducted before issuing a refund.
Returns:
Please maintain the integrity of the product and its packaging. The product has a seven-day inspection period, not a trial period. Keep the product in its original condition—do not use, fill with oil, or clean it to avoid disputes.
Second-hand Products:
I only make lamps and do not repair lamps or stoves. Please assess your repair skills before making a purchase. Second-hand products are not covered under warranty. Please carefully consider your decision before purchasing.
Group Buying:
If payment has been made, the order can be canceled at any time before the product is delivered. However, if the product is completed and only packaging remains, canceling the order will incur a partial handling fee. For custom-made items, a portion of the necessary expenses may need to be covered.
Please ensure your email is correct. Contact will primarily be via email. If you don’t have an email, please contact me separately. The company reserves the right to change the appearance and design of the product without prior notice.